Frequently Asked Questions

Order & Shipping

  • Orders are carefully prepared within 1–3 business days. Delivery timeframes vary depending on your location and selected shipping method.

  • Yes, express shipping is available at checkout.

  • Once your order has been dispatched, you’ll receive a tracking link via email.

Support

  • If your order arrives damaged, please contact us within 48 hours and we’ll take care of it for you.

  • You can reach us at info@serenebecoming.com.au. We aim to respond within 1–2 business days.

Products & Use

  • Yes. Our products are designed to complement simple, daily rituals and can be used together with ease.

  • They are created to be gentle, supportive additions to your daily routine.

  • Simply mix into water, smoothies, or your preferred beverage.

  • Any time that feels easy to return to. Morning or evening, consistency matters most.

  • Consistency over time is key. Our products are designed to support your routine, rather than offer quick fixes

Collagen Powder

Facial Oil

  • Apply to the skin morning and/or evening as part of your routine.

  • Our oil is formulated to be lightweight and suitable for most skin types. If you have sensitive skin, we recommend patch testing first.

  • 2–3 times per week, or as part of your regular ritual.

  • Yes, we recommend using it with facial oil to allow smooth, gentle movement across the skin.

Gua Sha

  • The interior is made from high-quality 304 stainless steel.

  • We recommend hand washing to maintain its finish and longevity.

Water Bottle

  • Serene Becoming is a space for small, intentional acts of care. Everything we create is designed to support moments of pause, presence, and gentle return.

  • We focus on simplicity, quality, and intention — creating products that feel effortless to use and easy to return to.

Our Approach

  • If you have any concerns with your order, please reach out and we’ll do our best to assist you.

Returns/ Refunds